This website is only intended for use by people resident in Australia. We are unable to accept orders from any other countries. Our website is only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject your order if we reasonably think that you are buying our products for business purposes.
Click here to see our Privacy Notice.
Prices and charges
All prices displayed on the Eco by Naty AU websites include country specific Value Added Tax (GST) and exclude shipping fees. VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union. The shipping fee (if any shipping fee charged) will be added to the order in the checkout step.
Product prices and shipping charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.
Discount and Offers
We may run special offers and/or discounts on our website from time to time at our discretion. We reserve the right to terminate any special offer or discount at any time without notice (but this will not affect any orders that we have already accepted). All promotions are subject to availability and may be withdrawn or amended at any time.
Ordering and payment
How to Shop Online
Select desired product(s) to purchase. Then choose size and colour (if different sizes or colours are possible for the specific product) and click "add to cart". Before proceeding to check out, you can review your order (including total price inclusive of VAT and shipping charges) and make changes if needed.
To complete your order, continue to checkout. Complete your order with billing, delivery and payment information. When you have placed your order - you will get an order confirmation sent to you by e-mail. You can choose another address for delivery than your billing address. Please note that billing and delivery address must be in the same country.
To view previous orders, please enter "My Account" and click on the link "My Orders". You will find any previous orders listed under this view. To view a specific order, select it from the list and click "View Order". Here you can also choose to re-order a previous order.
Only customers who have been issued a valid credit card by a card provider that is acceptable to Eco by Naty will be accepted. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
Pay securely and very easily with your credit card using our leading online payment service provider Adyen. Adyen has achieved PCI certification and devotes its efforts to constantly enhancing its security solutions. All recognized credit cards are accepted.
Cancel PayPal Recurring Payments
- Click 'Settings' at the top of the page.
- Click 'Payments'.
- Click 'Manage pre-approved payments'.
- Select the merchant's name or email address.
- Click 'Cancel'.
As part of the purchase we reserve the right to send out a post-purchase e-mail with the possibility for customers to review the ordered products. The data collected is used to evaluate customer satisfaction and is used for product development and to give visitors on naty.com an independent review of our products.
If you receive a damaged or defective item which you want to claim, please contact us on http://support.naty.com/ and we will sort it out for you. Defective or damaged items will be either replaced or credited back to your credit/debit card/the payment option. For accepted claims, Naty is responsible for all additional costs.
Updating account information
If you would like to change your password or edit your account information, please click "Account information" and select the link to view or edit the information.
If you are in need of support or have any questions regarding our web shop service, please write to our Customer Service Department at http://support.naty.com/.
118 27, Stockholm