Terms and Conditions

Welcome to the Eco by Naty United States (US) website terms and conditions. These Terms and Conditions govern your use of the Naty.com/us website and any purchases that you make from our naty.com/us website. Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy Policy.

Our website

This website is only intended for use by people resident in the United States. We are unable to accept orders from any other countries. Our website is only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject your order if we reasonably think that you are buying our products for business purposes.

Privacy Policy

If you want to order any products from our website you will need to provide us with certain personal details.
Your personal information will only be used in order to fulfil the undertakings Eco by Naty have and to assure you the best possible service. We will not let a third party see or use your personal details without your prior consent. Eco by Naty assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

Eco by Naty is committed to protecting the privacy of our customers. We fully understand and respect the importance of privacy on the Internet, and take all pre-cautions to make your visit as safe as possible so you can trust your experience and shopping online.

Collection and Use of Personal Data

Eco by Naty website offers you the possibility to order products and services and register to marketing activities such as newsletter or ambassador program. In order to do this, we will request all information required for completing the purchase such as delivery and payment or to send e.g. newsletters.

Requested information will include personal data such as your name, address, email address and telephone number.

Eco by Naty also collects certain information about your operating system and browser, the information can include IP address, browser type, number of visits, popular searches, domain names and referring sites in order to increase the level of service to you when visiting the website. This information is used to improve the services available on the website, to assure service quality and to provide general statistics regarding the use of the website.

Eco by Naty is collecting and using the collected data in order to operate its e-commerce website and deliver the services that you have requested. For example, we send you our newsletter by using your e-mail address and your product purchase history to personalize the offers we make to you on the website, in marketing and in newsletters. You can always opt-out from our newsletter. The service-related messages such as order confirmation, payments etc. is considered as a necessary part of the service and will be sent even if you do not wish to receive our newsletter.

Credit and Fraud Checks

To ensure that your credit, debit or charge card is not being used without your consent we will carry out certain credit and fraud checks and will validate the name, address and other personal information that you give to us during the 'checkout' process against appropriate third party databases.

Cookies

Eco by Naty uses cookies to enhance your experience of this site.

A cookie is a text file that a web server places on your hard drive. A cookie is uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. A key purpose of cookies is to tell the Web server that you have returned to a specific web page, so you can get a personalized experience when you visit the site again. You may choose whether to accept or decline cookies. Most browsers accept cookies automatically, but you can usually change your settings to not accept cookies if you prefer. If you choose to allow your computer to accept cookies, you can also choose to be automatically logged into the website, this will speed up the checkout process.

Eco by Naty websites uses ”session cookies” to manage your visit at any of websites such as what pages you visits which products you look at, which products you have added to your cart. You can easily turn off the use of cookies and erase your cookie history in your web browser. The session cookies are deleted from your hard drive when all browser windows are closed down. If you turn off the function of session cookies for our website, you will not be able to make a purchase.

Eco by Naty also use cookies that will remain on your computer after you have closed the browser. This type of cookie helps our system to recognize that you have visited this site before and to remember which settings and products you have preferred. To help us with this we do use third party cookies, these cookies are from our partners and help us give you a more personalized website and more personalized marketing and advertising from us. These cookies don’t store any personalized information about you and in our Web analytics systems like Google Analytics we cannot trace any information to you specific.

Prices and charges

All prices displayed on Eco by Naty websites include country specific taxes, fees, and exclude shipping fees. The shipping fee (if any shipping fee charged) will be added to the order in the checkout step.

Product prices and shipping charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.

Discount and Offers

We may run special offers and/or discounts on our website from time to time at our discretion. We reserve the right to terminate any special offer or discount at any time without notice (but this will not affect any orders that we have already accepted). All promotions are subject to availability and may be withdrawn or amended at any time.

Ordering and payment

How to Shop Online

Select desired product(s) to purchase. Then choose size and colour (if different sizes or colours are possible for the specific product) and click "add to cart". Before proceeding to check out, you can review your order (including total price inclusive of VAT and shipping charges) and make changes if needed.

To complete your order, continue to checkout. Complete your order with billing, delivery and payment information. When you have placed your order - you will get an order confirmation sent to you by e-mail. You can choose another address for delivery than your billing address. Please note that billing and delivery address must be in the same country.

To view previous orders, please enter "My Account" and click on the link "My Orders". You will find any previous orders listed under this view. To view a specific order, select it from the list and click "View Order". Here you can also choose to re-order a previous order.

Payment

Only customers who have been issued a valid credit card by a card provider that is acceptable to Eco by Naty will be accepted. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Pay securely and very easily with your credit card using our leading online payment service provider Adyen. Adyen has achieved PCI certification and devotes its efforts to constantly enhancing its security solutions. All recognized credit cards are accepted.

Claims

If you receive a damaged or defective item which you want to claim, please contact us on http://support.naty.com/ and we will sort it out for you. Defective or damaged items will be either replaced or credited back to your credit/debit card/the payment option. For accepted claims, Naty is responsible for all additional costs.

Updating account information

If you would like to change your password or edit your account information, please click "Account information" and select the link to view or edit the information.

Customer services

If you are in need of support or have any questions regarding our web shop service, please write to our Customer Service Department at http://support.naty.com.

Company information

Naty AB
Swedenborgsgatan 20
118 27, Stockholm
Sweden